Being able to contact your shared website hosting provider when you have any sort of questions or experience any problems is quite important and how quickly they will answer back and react can be crucial, particularly if your web site is business-oriented, as more downtime can often mean losing potential customers. The support options are also a quick way to distinguish genuine suppliers from resellers. The latter generally answer just to e-mails or support tickets and you will need to wait for a day or more in order to get an answer. When your trouble involves a couple of replies, you may end up losing days so as to have a basic problem solved. With a legitimate and reliable hosting provider, you will be able to connect with the support team at any moment and get a timely response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Website Hosting

Our shared website hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our services well before you make an order or you're a current customer and you have any kind of question or a problem, you are able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any matters which require extra time to analyze and handle. In contrast to a number of other website hosting providers, our trouble tickets come with a warranted max reply time of just one hour, thus regardless of what the trouble is, it'll be resolved on time and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to receive timely support, especially when your web site is not working properly for whatever reason. All our semi-dedicated servers include 24/7 customer and tech support, so if something comes up, you can use a number of methods to let us know - telephone line with multiple local numbers worldwide, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common matters, so if you don't have an account yet, for example, you will be able to get more details regarding our solutions, or we will assist you with less difficult tech issues. The next two options are for strictly tech problems or anything that is more time-consuming as it's much easier to track the dialogue between you and our tech support crew. The warranted maximum response time for them is just 1 hour, the actual one - 15-20 minutes, therefore you will not have to wait for a whole day in order to receive assistance as you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

If you get a VPS server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. If you're a current customer and you want assistance with some technical issue that requires more time to investigate or resolve, you're able to open a ticket from your billing account or you can send an e-mail and we'll handle the problem and send you a reply within the hour. The answer time is warranted 24/7, which includes holidays and weekends, yet for many problems it takes no more than half an hour to receive assistance. Our support service covers your VPS plus all the pre-installed software it includes, so in case you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we supply include 24/7 support through numerous means of communication and with a 1-hour max reply time warranty. If you want to find out more about the plans or you have various general or billing questions, you can call one of the local numbers we have internationally or you could use our live chat support and speak with a live representative. For strictly technical problems that require some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to track a given issue. The response time for them rarely exceeds 30 mins, so you can forget about having to wait for a whole day so as to receive support. The support service is available for all the server-related issues, which includes the pre-installed software. If you'd like to receive support for third-party apps, you can consider acquiring the Managed Services upgrade that we provide for all the plans.