In case you’ve bought a hosting package and you’ve got some questions in regards to a concrete feature/function, or in case you’ve bumped into a certain complication and you need assistance, you should be able to contact the respective customer service staff. All web hosting companies use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because the very best way to fix a problem most often is to post a ticket. This model of communication renders the replies sent by both parties simple to track and permits the customer support staff representatives to escalate the problem in case, for example, a sysadmin should become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to use at least 2 different accounts to touch base with the client support team and to actually administer the hosting space. Incessantly signing in and out of different accounts may often be a headache, not to mention the fact that it takes quite a long period of time for the vast majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or changing various account settings. The ticketing system is being closely monitored 24-7 by our customer support team representatives and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for info regarding any billing or technical problem. Furthermore, you can see a variety of educational articles, which will help you resolve the most commonly confronted predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not need a different platform to get in touch with our help desk staff – you can do it on the spot if you stumble upon a challenge. Sending a new ticket takes several mouse clicks and finding an older one is just as simple. Using our intelligent search option, you can swiftly track down any ticket that you have already opened. You can send a ticket at any given moment since our customer support staff members are available 24x7 and reply in no more than sixty minutes, even though it rarely takes that much to get a response. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about needing to go through two or more platforms to fix a simple problem.