A live chat is one of the many methods of communication offered by some website hosting suppliers as a part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is quicker than a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a telephone call with a representative. What's more, when the issue that you have needs some time to be examined and taken care of, you are able to do something different in the meantime rather than just waiting, as you'd have to do when you call. Also, you can employ a live chat support service without spending a dime provided that you have Internet access even when your hosting provider is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that many situations are easily resolved when you talk to a live person, we supply a live chat service for all our potential and active customers. Our chat is accessible every single day and our customer support representatives will help you with a number of questions and problems. In case you aren't our client yet, you'll be able to find out more about our shared website hosting plans and the website hosting environment in general so that you can be certain that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of troubles with any of our solutions, you'll be able to get in touch with us through our live chat and we will supply you with the needed info or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some problems that require more time or the help of a sysadmin, but for the majority of standard issues you'll get help right away.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with our semi-dedicated servers, you will be able to find the the right answers for any questions you have or have various troubles dealt with rapidly. Our service is accessible every single day, thus you are able to get in touch with an agent even on weekends and holidays. In case you are unsure which package would be better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you can join our live chat before buying anything. If you are a current customer, you can receive more details about account settings, billing issues along with a variety of common technical problems you may have, for instance in case you are unable to install an email account in a client on your computer. The live chat can save you lots of time regardless where you are or when you contact us.