Should you ever face a problem with your site and be unable to handle it yourself, ask the respective hosting provider’s help desk support staff to assist you to get the site back online. A timely resolution would be the best scenario, but lots of hosting companies reply within 24 hours and even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be fixed with ease, your website may not work correctly or it may not be reachable at all for a lengthy stretch of time, so you may lose prospective clients because it’s pretty unlikely that anybody will eagerly revisit an out-of-order website. With that said, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely manner. If a web application update doesn’t proceed smoothly or if you erase something by chance, for instance, the site must be restored speedily so as to prevent extended downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reply time for any technical support ticket that you open or any e-mail that you send is just 1 hour, even if you contact us during weekends and legal holidays. Irrespective of the essence of your enquiry or problem, we’ll lend you a hand immediately and will supply you with the needed information to sort out any problem with your sites. The actual reply time normally does not exceed 15 to 20 minutes, so you can just forget about waiting for hours on end to get a problem resolved or what is even worse – waiting around a whole day only to obtain a response that more information is required while nothing’s resolved. We’ll offer you assistance at once purely because we are aware of just how costly time can be in the dynamic electronic sphere. The one-hour response guarantee applies to any technical or billing query that you may have with regards to our shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a trouble ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you will get a reply within less than 60 minutes. You can get in touch with us whenever you wish with regards to general, technical or billing matters and considering that we are available to you 7 days a week, you will invariably obtain assistance right on time. Depending on the particular issue or question, we’ll provide you with more information, solve the complication if it has been caused by something that’s within our reach or inform you what to do on your end if you have to adjust a certain setting for an Internet app that we can’t access. You can just forget about waiting around for a whole day for each reply. The fact is, in the majority of cases we reply to tickets and emails within no more than 20 to 25 minutes.