Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a 60 min response time guarantee for every ticket or email that you submit to the client service team. We will speedily reply to all typical queries and forward the case to our admins in case any further assistance is required. If you make use of the Managed Services package, we will carry out any of the included server management tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • An Outstanding Tech Support Service

  • Our customer support staff will be at your disposal 24–7 should you require assistance while working with the Control Panel or with any of the apps that we have preinstalled for your convenience on the server. Furthermore if you need help tackling all the ordinary admin tasks on your server, you can have a glimpse at our Managed Services package, which includes data backup disk storage space, OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Control Panel was preinstalled for every dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most of the help articles also video versions which demonstrate all the actions that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Control Panel section.