1 hour ticket response
Quick support is our principal responsibility and that is why we’ve got a team of skilled support engineers who will be happy to offer a quick reply to any question that you might have. Just post your technical support ticket from the Control Panel and we’ll respond back to you within sixty minutes in the worst case scenario. In fact, we work hard and aim for a twenty–minute support ticket response time.
A Top–Class Client Support Service
Our support staff representatives have considerable experience in the shared website hosting plans market and are knowledgeable enough to offer a prompt solution to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the client support ticket will be forwarded to a developer or admin for additional investigation.
A User–Friendly Help Center
Built into the Control Panel is an easy–to–browse Help section, which offers different sources of information. You can search through a frequently updated knowledge base featuring web hosting account administration articles and web site management articles, check out the instructional video tutorials or examine our F.A.Q. library.
